Clear information about your rights and how to request support.
This is a draft policy for review and completion before sales go live. The final terms must reflect Modern Day’s actual fulfilment process and applicable UK consumer law.
All MODERNDAY orders are processed within 1–3 working days, excluding weekends and UK bank holidays. Once dispatched, customers will receive tracking information via email where available.
Delivery times are estimated from dispatch and may vary.
MODERNDAY ships to selected international destinations. Estimated delivery is 5–20 working days after dispatch, depending on location. Shipping costs are calculated at checkout. Additional customs duties and import taxes may apply.
Customers may cancel eligible online orders within 14 days of receiving them and have a further 14 days to return the items. Products may be tried on but should not be worn beyond reasonable inspection. Size exchanges are subject to availability.
Eligible refunds are issued to the original payment method within the legally required timeframe, normally no later than 14 days after receiving the returned goods or proof of return, whichever comes first. Faulty or incorrect items will be handled in accordance with UK consumer law.